Return Eligibility
To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging. You’ll also need the receipt or proof of purchase. Most items may be returned within 30 days of delivery — though select categories (e.g., personalized, perishable, or intimate apparel) may have shorter eligibility windows. If your order included promotional items or free gifts, those may need to be returned alongside the main item to qualify for a full refund.
Non-returnable Items or Situations
Certain products are not eligible for return due to hygiene, safety, or customization reasons. This includes but is not limited to: worn or washed apparel, opened beauty or skincare products, digital downloads, gift cards, and items marked as “final sale” at checkout. Returns initiated after the 30-day window, without prior authorization, or for reasons unrelated to product defects or shipping errors are generally not accepted.
Refund Process
Once we receive and inspect your returned item, we’ll notify you via email about the status of your refund. Approved refunds are issued to your original payment method — including credit/debit cards and supported e-wallets — typically within 7 business days after approval. Please allow additional time for your financial institution to process the transaction. Partial refunds may apply if the original order included discounts, bundles, or complimentary items that aren’t returned.
Late or Missing Refunds
If you haven’t received your refund within 7 business days of our confirmation email, please first check your bank or card statement for pending transactions. Delays can occur due to processing times on the issuer’s end. If it’s been longer than 10 business days since approval and you still don’t see the funds, contact us at support@loyaltydevotion.com with your order number and tracking details — we’re happy to help investigate.
Exchange Requests
We offer exchanges for size or color variations on most apparel and accessory items, subject to availability. Exchanges are processed only after your original item has been received and inspected. Please note: we do not guarantee stock for exchanged items, and requests are fulfilled on a first-come, first-served basis. If the desired item is unavailable, we’ll issue a refund for the original purchase instead.
Return Shipping
Return shipping costs are the customer’s responsibility unless the return is due to an error on our part (e.g., wrong item shipped or defective product). For returns valued over $75 USD, we strongly recommend using a trackable shipping service and purchasing shipping insurance — Loyalty Devotion is not responsible for lost or damaged packages in transit. Once your package is scanned by the carrier, please retain your tracking number until your return is fully processed.
Contact Information
Have questions about your return? Our support team is here to help.
Email: support@loyaltydevotion.com
Website: https://loyaltydevotion.com