Information We Collect
We collect personal information necessary to operate our online store, fulfill orders, and provide customer support. This includes contact information (such as name, email address, and phone number), order details (including items purchased, order dates, and transaction amounts), shipping and billing information (like delivery addresses and postal codes), and payment-related data processed securely through third-party gateways (we do not store full credit card numbers). Additionally, we collect device information (e.g., IP address, browser type, operating system) and usage information (such as pages visited, time spent on site, and referral sources) to help us understand how visitors interact with our website.
How We Use Information
We use the information we collect to process and ship your orders, respond to inquiries, prevent fraud, improve our products and services, and personalize your shopping experience. Contact and order information allows us to communicate order confirmations, shipping updates, and after-sales support. Usage and device data help us analyze site performance and optimize navigation. If enabled, analytics tools assist in measuring traffic trends and user engagement, while marketing tools may be used to deliver relevant promotions — always with appropriate consent mechanisms where required.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies (such as pixels and local storage) to enhance functionality, maintain session continuity, remember preferences, and gather aggregated insights about site usage. Essential cookies are required for core operations like cart management and checkout. Performance cookies help us understand how visitors use our site, while marketing cookies — used only with your consent — may support personalized advertising across platforms. You can manage cookie preferences via your browser settings or our cookie banner.
How We Share Information
We share personal information only when necessary and with appropriate safeguards. This includes sharing with trusted service providers who support our operations — such as payment processors, logistics partners, hosting providers, and analytics vendors — strictly for the purpose of fulfilling their contracted services. With your consent, we may also share anonymized or aggregated data with advertising partners to inform broader marketing strategies. We do not sell your personal information, and we prohibit our partners from using your data for any purpose beyond what is contractually permitted.
Data Retention
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including to meet legal, tax, accounting, or regulatory requirements. For example, order and transaction records are generally retained for at least 30 days post-delivery to handle returns, disputes, or warranty claims. Contact and account information may be kept longer if you remain an active customer or have opted into ongoing communications — though you may request deletion at any time under your rights below.
Data Security
We implement industry-standard administrative, technical, and physical safeguards to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These include encryption of sensitive data in transit (via TLS/SSL), secure authentication practices, regular security assessments, and strict internal access controls. While no digital system can be guaranteed 100% secure, we continuously monitor and update our practices to address emerging threats and maintain a trustworthy shopping environment.
Your Rights and Choices
You have meaningful control over how your personal information is handled. Depending on your location, you may have the right to access, correct, delete, or restrict the processing of your data; obtain a copy of your information in a portable format; withdraw consent where applicable; and object to certain types of processing (e.g., direct marketing). You can exercise these rights by contacting us directly using the information provided below. We will respond to verified requests without undue delay and within applicable legal timeframes.
Children’s Privacy
LoyaltyDevotion is not intended for children under the age of 13, and we do not knowingly collect personal information from minors. If we become aware that we have inadvertently gathered data from a child under 13, we will promptly delete it upon verification. Parents or guardians who believe their child has provided us with personal information may contact us to request removal.
Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please reach out to us:
- Email: support@loyaltydevotion.com
This Privacy Policy is effective as of April 28, 2026, and was last updated on May 29, 2026.